Refund policy
Last updated: July 15, 2026
At TokyoSeat (store operated by MANMAFOX, 9 rue des Colonnes, 75002 Paris, France — RCS Paris 977 737 105), we want you to be fully satisfied with your purchase. This policy describes your rights regarding cancellation, returns, refunds, and warranties for orders placed on our website.
14-Day Trial — Satisfaction Guaranteed or Your Money Back
In accordance with European legislation (Articles L.221-18 et seq. of the French Consumer Code), you have a withdrawal period of 14 days from the date of receipt of your order to change your mind, without having to justify your decision.
And we go further: you can actually try out your bidet seat. Contrary to standard practice, we accept returns for products that have been installed and tested during the trial period — that is our "14-Day Trial" promise. To be eligible for a return, the product must be complete (including all accessories, manuals, and mounting hardware), undamaged, and carefully repacked in its original packaging.
How to Initiate a Return
- Contact us before returning any item at support@tokyoseat.fr, providing your order number and stating your wish to return the product. You may use the standard withdrawal form below, although it is not mandatory.
- We will confirm your request and provide you with the return address and packaging instructions.
- You then have 14 days to send the product back to the return address provided in our confirmation email.
⚠️ Packages returned without prior approval cannot be processed properly and risk being refused.
Return shipping costs: You are responsible for paying the shipping costs for returning your item (except in cases of defective, damaged products, or errors on our part — see below). Given the weight of the parcel, we recommend using a tracked and insured shipping service: the product remains your responsibility until it is received at our facility.
Refunds
Upon receipt and inspection of your return, we will confirm acceptance by email. Your refund will be processed no later than 14 days after receiving the returned product, issued to your original payment method. The refund covers the purchase price of the product as well as initial standard delivery fees (in accordance with applicable law, extra charges for expedited delivery methods higher than standard delivery are non-refundable). The time required for the refund to post to your account may vary depending on your bank. If you have not received your refund 10 business days after receiving our confirmation, please contact us at support@tokyoseat.fr.
Defective, Damaged, or Incorrect Orders
Please inspect your order upon receipt. If the product is defective, damaged during transport, or does not match your order, contact us immediately at support@tokyoseat.fr with your order number and photos of the issue. In such cases, all expenses are covered by us (including return and replacement shipping): we will organize the return and proceed, according to your choice, with a replacement or a full refund.
2-Year Warranty
All TokyoSeat products are covered by our 2-year warranty, which corresponds to the legal guarantee of conformity provided for by European and French consumer regulations: for two years following delivery, any lack of conformity (breakdown, malfunction, non-conformity with description) entitles you to repair or replacement of the product free of charge — including shipping expenses. If repair or replacement is impossible or cannot be implemented within a reasonable time, you may request a price reduction or a full refund. During the 24 months following the delivery of a new product, you are not required to prove that the defect existed at the time of delivery.
You also benefit from the legal warranty against hidden defects (Articles 1641 et seq. of the French Civil Code), which allows you, within two years of discovering a hidden defect, to choose between canceling the sale or receiving a price reduction.
To claim under warranty: contact our support team at support@tokyoseat.fr — our team responds within 24 business hours and will guide you step by step. The warranty does not cover normal wear and tear, nor damage resulting from installation non-compliant with the manual, abnormal use, or modification of the product.
Exchanges
The fastest way to exchange a product (for example, for a different model) is to return the item you have following the procedure above and, once the return is accepted, place a new order. Our support team is happy to advise you on the most suitable model before your new purchase.
Consumer Mediation
If a dispute remains unresolved after sending a written complaint to our customer service team, European and French consumers may use a consumer mediation service free of charge. Details of the competent mediator will be provided upon simple written request sent to support@tokyoseat.fr and will be published on the Site.
Standard Withdrawal Form
(You may copy and paste this template in an email to support@tokyoseat.fr if you wish to exercise your right of withdrawal — its use is not mandatory, a standard email is sufficient.)
"To MANMAFOX (TokyoSeat), 9 rue des Colonnes, 75002 Paris, France — support@tokyoseat.fr: I hereby notify you of my withdrawal from the contract concerning the sale of the goods below: — Order No.: / Received on: — Consumer Name and Address: — Date:"
Contact
For any questions regarding returns, refunds, or warranty claims: support@tokyoseat.fr — response within 24 business hours.