Shipping policy

Last updated: July 15, 2026

This Shipping Policy applies to orders placed on the TokyoSeat website (the "Site"), operated by MANMAFOX, a simplified joint-stock company with a share capital of €500, registered with the Paris Trade and Companies Register under number 977 737 105, whose head office is located at 9 rue des Colonnes, 75002 Paris, France (Intracommunity VAT number: FR03977737105), hereinafter "we" or "us". It forms an integral part of our Terms of Service.

1. Scope of Application — Website

Orders placed on our Site: Shipping and delivery are handled by us or by the transport service providers we select (the "Carriers"). This Policy applies in full to these orders.

2. Delivery Zones

We deliver throughout Europe. Deliveries outside of Europe may occasionally be possible upon request sent to support@tokyoseat.fr, subject to acceptance and a shipping quote. Certain specific addresses (hard-to-reach areas, PO Boxes, military addresses) may be excluded or subject to additional delays.

For deliveries to countries located outside the European Union (notably the United Kingdom, Switzerland, Norway), customs duties, import taxes, or clearance fees may apply. These charges are the sole responsibility of the recipient and are neither estimated nor billed by us.

3. Preparation and Shipping

Orders are prepared and handed over to the Carrier within two (2) business days following order confirmation and full receipt of payment. Orders placed on weekends or public holidays are processed on the following business day.

A shipping confirmation email containing a tracking number is sent to you as soon as the package is handed over to the Carrier.

4. Delivery Times and Dates

Unless a different delivery date or time frame is indicated during checkout, we deliver no later than thirty (30) days after the conclusion of the order, in accordance with Article L.216-1 of the French Consumer Code.

Delivery times communicated on the Site or in the shipping confirmation email are indicative: they run from the date of dispatch and depend on factors including the Carrier, the destination country, and the time of year. We make every effort to meet these estimates and to anticipate situations likely to cause delays.

5. Delivery Delays

In the event of a delay beyond the agreed delivery date or time frame (or, failing that, the legal 30-day limit), you may instruct us, by email to support@tokyoseat.fr or by registered letter with acknowledgment of receipt, to execute delivery within a reasonable additional time limit. If delivery has not occurred by the end of this new time frame, you may cancel the order under the conditions of Articles L.216-6 et seq. of the French Consumer Code. The amounts paid will then be refunded no later than fourteen (14) days following cancellation.

We cannot be held liable for delays or non-performance resulting from a force majeure event within the meaning of Article 1218 of the French Civil Code (notably natural disasters, external strikes, transport network blockages, administrative decisions), an unpredictable and insurmountable act by a third party foreign to the provision of the service, or your own fault (see Section 8). In such situations, delivery time frames are suspended for the duration of the event, and we will keep you informed as soon as possible.

6. Delivery and Transfer of Risk

Delivery is deemed to have taken place when you — or a third party designated by you — take physical possession of the product. In accordance with Article L.216-4 of the French Consumer Code, the risk of loss or damage to the product is transferred to you at that precise moment.

Exception: If you entrust delivery to a carrier of your own choice, other than those offered by us, the risks are transferred to you upon handing over the product to that carrier (Article L.216-5 of the French Consumer Code); any claim related to transport must then be directed against that carrier.

7. Package Receipt — Inspection and Claims

Given the weight and nature of our products, we strongly recommend that upon delivery you:

1. Inspect the condition of the package and the product in the presence of the delivery driver;

2. In the event of apparent damage (crushed, opened, or wet package, damaged product), write precise and detailed reservations on the delivery slip, or refuse the package altogether;

3. Report any issue to us as soon as possible at support@tokyoseat.fr, including your order number and photos of the package and product.

The absence of reservations on the delivery slip does not deprive you of any rights: you retain all your legal warranties (legal warranty of conformity and warranty against hidden defects — see our Refund Policy). However, issuing reservations significantly facilitates the prompt processing of your claim with the Carrier.

If a product is delivered damaged or non-compliant with your order, we will cover all return and re-shipping costs in accordance with our Refund Policy.

8. Customer Obligations — Address and Receipt

You are solely responsible for the accuracy and completeness of the delivery information provided during checkout (address, apartment/suite number, access code, floor, reachable phone number). The consequences of an impossible or delayed delivery due to incorrect or incomplete information, or repeated absence during delivery attempts, cannot be attributed to us.

In the event of an unclaimed package (not picked up from a pickup point within the specified time frame, or returned after failed delivery attempts), we will contact you to arrange re-shipment; re-shipping fees may be charged to you, unless the delivery failure is attributable to us. In the absence of a response from you within fourteen (14) days, the order may be canceled and refunded, minus any return shipping costs incurred.

Any change of address after dispatch is subject to the technical capabilities of the Carrier and cannot be guaranteed.

9. Partial Shipments

If your order contains multiple products, we may ship them separately. You will not incur any additional delivery fees as a result.

10. Contact

For any questions regarding the shipping or delivery of an order placed on our Site: support@tokyoseat.fr — response within 24 business hours.