Terms of sale

Last updated: July 15, 2026

ARTICLE 1 – PURPOSE AND SCOPE

These General Terms and Conditions of Sale (the "Terms") govern all sales of products concluded on the TokyoSeat website (the "Site") between MANMAFOX, a simplified joint-stock company with a share capital of €500, registered with the Paris Trade and Companies Register under number 977 737 105, head office: 9 rue des Colonnes, 75002 Paris, France, Intracommunity VAT number FR03977737105, email: support@tokyoseat.fr (the "Seller"), and any adult natural person acting for purposes outside the scope of their commercial, industrial, artisanal, or professional activity (the "Customer").

Any order placed on the Site implies the prior, express, and unreserved acceptance of these Terms, materialized by checking a box during the order process. These Terms prevail over any other document. Sales made on third-party platforms (notably Amazon) are subject to the specific terms of those platforms, without prejudice to the legal warranties owed by the Seller.

The applicable Terms are those in force on the date of the order. They are supplemented by our Terms of Use, Shipping Policy, Refund Policy, and Privacy Policy, which form an integral part hereof.

ARTICLE 2 – PRODUCTS

The products offered for sale are bidet seats, shower toilets ("washlets"), and associated accessories, described on their respective product pages with their essential characteristics (dimensions, compatibility, connections, power supply, functions). The Customer is invited to verify the compatibility of their toilet and installation (electricity and water supply) prior to ordering, notably using our "Verify toilet compatibility" guide. Photographs and visuals are non-contractual regarding exact colors, which may vary depending on display screens.

Product installation must be carried out in accordance with the user manual provided and the regulations in force in the country of installation (notably, in France, NF C 15-100 standard for electrical installations in bathrooms). The Seller shall not be held liable for damages resulting from an installation non-compliant with the manual or applicable standards.

ARTICLE 3 – PRICES

Prices are indicated in euros, inclusive of all taxes (TTC/VAT included), excluding delivery charges. Any delivery fees are specified to the Customer prior to final order confirmation. For deliveries outside the European Union, customs duties and import taxes may be payable by the Customer to local authorities; these are neither collected nor estimated by the Seller.

The Seller reserves the right to modify its prices at any time, provided that the applicable price is the one in force at the time of order validation. In the event of a price reduction announcement, the reference price displayed is the lowest price charged during the thirty days prior to the application of the reduction (Article L.112-1-1 of the French Consumer Code).

ARTICLE 4 – ORDERING PROCESS

The order process includes the following steps: selecting products and adding them to the cart; verifying cart contents; entering contact information and delivery address; choosing a delivery method; selecting a payment method and accepting these Terms; reviewing the summary allowing correction of any errors; final validation constituting a payment obligation.

The sale is finalized only after written confirmation of acceptance of the order is sent to the Customer by the Seller and full payment has been received. The Seller reserves the right to refuse any order for legitimate reasons (unavailability, payment anomaly, prior dispute, abnormal request), with a full refund of any amounts paid. An order summary email, including these Terms on a durable medium, is sent to the Customer.

ARTICLE 5 – PAYMENT

The full price is due upon placing the order. Payment is made online using the methods offered during checkout (credit/debit cards and other methods displayed on the Site) via secure payment service providers. The Seller never has access to the Customer's full card number. In the event of payment authorization refusal, the order will be automatically canceled.

The Seller reserves the right to suspend or cancel any order in the event of suspected fraud, following standard verification procedures.

ARTICLE 6 – DELIVERY AND TRANSFER OF RISK

Delivery terms (serviced zones, dispatch within 2 business days, tracking, receipt, unclaimed packages) are detailed in our Shipping Policy, which forms an integral part of these Terms. We deliver throughout Europe.

Unless a different delivery date or time frame is agreed upon during checkout, delivery will occur no later than thirty (30) days after the conclusion of the contract (Article L.216-1 of the French Consumer Code). In the event of a delay, the Customer may request the Seller to deliver within a reasonable additional time limit and, failing that, cancel the order under the conditions of Articles L.216-6 et seq. of the French Consumer Code; amounts paid will then be refunded no later than fourteen (14) days thereafter.

In accordance with Article L.216-4 of the French Consumer Code, the risk of loss or damage to the products is transferred to the Customer when they — or a designated third party — take physical possession of the items. If the Customer entrusts delivery to a carrier of their own choice, other than those offered by the Seller, risks are transferred upon handing over the product to that carrier (Article L.216-5).

ARTICLE 7 – RIGHT OF WITHDRAWAL — "14-DAY TRIAL"

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) days from receipt of the product to exercise their right of withdrawal without giving any reason. This can be done by a simple email to support@tokyoseat.fr or using the standard form available in our Refund Policy.

Our "14-Day Trial" promise goes beyond the statutory minimum: we accept returns for products that have been installed and tested during the withdrawal period, provided they are complete (accessories, manuals, mounting hardware), undamaged, and carefully repacked in their original packaging.

The Customer shall return the product no later than fourteen (14) days after communicating their decision to withdraw, to the return address provided by the Seller. Return shipping fees are borne by the Customer, unless the product is defective, damaged, or an error was made by the Seller. The refund (product price and initial standard delivery costs) will occur no later than fourteen (14) days after receiving the returned product or proof of return shipment, via the original payment method. Detailed procedures are available in our Refund Policy.

ARTICLE 8 – LEGAL WARRANTIES

All products sold benefit from the legal warranty of conformity (Articles L.217-3 et seq. of the French Consumer Code) and the legal warranty against hidden defects (Articles 1641 et seq. of the French Civil Code). Our "2-year warranty" corresponds to the legal warranty of conformity. Any warranty claims should be directed to our customer service team: support@tokyoseat.fr or WhatsApp support (response within 24 business hours), which will arrange service free of charge for the Customer, including shipping expenses.

Notice provided pursuant to Article D.211-2 of the French Consumer Code:

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal warranty of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

The legal warranty of conformity entitles the consumer to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the original warranty. If the consumer requests repair of the goods, but the seller imposes replacement, the legal warranty of conformity is renewed for a period of two years from the date of replacement.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and receive a full refund upon returning the goods, if: 1° The trader refuses to repair or replace the goods; 2° The repair or replacement occurs after thirty days; 3° The repair or replacement causes major inconvenience to the consumer, notably when the consumer definitively bears the cost of taking back or removing non-compliant goods, or if they bear the installation costs of repaired or replacement goods; 4° The non-conformity persists despite the seller's unsuccessful attempt at compliance.

The consumer is also entitled to a price reduction or termination of the sale when the lack of conformity is so severe that it justifies an immediate price reduction or termination. The consumer is then not required to request repair or replacement first. The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are immobilized for repair or replacement suspends the remaining warranty until delivery of the repaired goods. The rights mentioned above result from the application of Articles L.217-1 to L.217-32 of the French Consumer Code. A seller acting in bad faith to obstruct the implementation of the legal warranty of conformity faces a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L.241-5 of the French Consumer Code).

The consumer also benefits from the legal warranty against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This warranty entitles the consumer to a price reduction if the goods are retained, or a full refund upon returning the goods.

The warranty does not cover normal wear and tear, nor damage resulting from installation non-compliant with the manual, abnormal use, lack of maintenance, or product modification.

ARTICLE 9 – LIABILITY

The Seller is liable by law to the Customer for the proper performance of obligations resulting from distance contracts (Article L.221-15 of the French Consumer Code). However, the Seller may be exempted from all or part of its liability by proving that non-performance or improper performance of the contract is attributable either to the Customer, to an unpredictable and insurmountable act of a third party, or to a force majeure event pursuant to Article 1218 of the French Civil Code.

Nothing in these Terms excludes or limits the Seller's liability for fraud, gross negligence, personal injury, or death, nor the Customer's rights under legal warranties and defective product liability laws (Articles 1245 et seq. of the French Civil Code).

ARTICLE 10 – RETENTION OF TITLE

Products remain the property of the Seller until full payment of the price has been received. This retention of title does not affect the transfer of risk, which occurs under the conditions set out in Article 6 above.

ARTICLE 11 – PERSONAL DATA

Personal data processing related to orders is described in our Privacy Policy. Data controller: MANMAFOX. The Customer notably has rights of access, rectification, erasure, objection, and portability, exercisable at support@tokyoseat.fr, and may lodge a complaint with the French Data Protection Authority (CNIL - www.cnil.fr).

ARTICLE 12 – MEDIATION AND DISPUTE RESOLUTION

In the event of a dispute or complaint, the Customer is invited to contact our customer support first: support@tokyoseat.fr or WhatsApp support. In the absence of an amicable resolution within a reasonable time, and in accordance with Articles L.612-1 et seq. of the French Consumer Code, European/French consumers may use a consumer mediation service free of charge. Details of the competent mediator will be provided to the Customer upon written request sent to support@tokyoseat.fr and will be published on the Site.

ARTICLE 13 – APPLICABLE LAW AND JURISDICTION

These Terms are governed by French law, without prejudice to mandatory protective consumer provisions of the consumer's country of habitual residence within the European Union (Article 6 of Regulation (EC) No 593/2008 "Rome I"). In the event of a dispute, the Customer may bring proceedings before one of the court jurisdictions designated under the French Code of Civil Procedure, or the court for the place where the Customer resided at the time the contract was concluded or where the harmful event occurred (Article R.631-3 of the French Consumer Code).

ARTICLE 14 – MISCELLANEOUS PROVISIONS

If any provision of these Terms is declared invalid or unenforceable, all other provisions shall remain in full force and effect. The failure of the Seller to enforce any provision at a given time shall not constitute a waiver of its right to enforce it later. Computerized records maintained by the Seller and its service providers constitute proof of communications, orders, and payments between the parties, unless proven otherwise.

ARTICLE 15 – CONTACT

MANMAFOX (TokyoSeat) — 9 rue des Colonnes, 75002 Paris, France — support@tokyoseat.fr