Terms of service

Last updated: July 15, 2026

OVERVIEW

Welcome to TokyoSeat! The terms "we", "us", and "our" refer to TokyoSeat, a trade name of MANMAFOX, a simplified joint-stock company with a share capital of €500, registered with the Paris Trade and Companies Register under number 977 737 105, head office: 9 rue des Colonnes, 75002 Paris, France (Intracommunity VAT number: FR03977737105). TokyoSeat operates this store and website, including all information, content, features, tools, products, and associated services, in order to provide you, as a customer, with a personalized shopping experience (the "Services"). TokyoSeat uses the Shopify platform, which enables us to offer these Services to you.

The terms and conditions below, along with the policies referenced herein (the "Terms of Service" or "Terms"), describe your rights and responsibilities when using the Services. Please read them carefully, as they contain important information regarding your legal rights.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

Nothing in these Terms deprives consumers of the rights they hold under mandatory provisions of the French Consumer Code and Civil Code, including the legal warranty of conformity (Articles L.217-3 et seq. of the French Consumer Code), the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code), and the right of withdrawal (Articles L.221-18 et seq. of the French Consumer Code).

ARTICLE 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you have reached the age of legal majority in your country of residence and you give us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be required to provide certain information, such as your email address, billing, payment, and delivery information. You represent and warrant that all information you provide in our store is accurate, current, and complete, and that you have all necessary rights to disclose this information.

You are solely responsible for maintaining the security of your account credentials and for any activity related to your account. You are not authorized to transfer, sell, assign, or license your account to any other person.

ARTICLE 2 – OUR PRODUCTS

We have made every effort to accurately display our products and services in our online store. However, please note that product colors or appearance may differ from what appears on your screen depending on the type of device you use to access the store, as well as its settings and configuration.

Essential product specifications are detailed on the respective product pages. Product descriptions are subject to change at any time without notice, provided that the product delivered complies with the description in force at the time of your order. We reserve the right to discontinue any product at any time and may limit the quantities of products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

ARTICLE 3 – ORDERS

When you place an order, you are making an offer to purchase. TokyoSeat reserves the right to accept or refuse your order for any legitimate reason (notably product unavailability, payment anomaly, or prior dispute). Your order is considered accepted only after written confirmation from TokyoSeat. We must receive and process your payment before your order is validated. Please review your order carefully before submitting it. In the event of refusal, modification, or cancellation of your order, we will contact you using the email address, billing address, and/or phone number provided at the time the order was placed, and any amounts paid will be fully refunded.

Your purchases are subject to withdrawal, return, and exchange terms as set forth in our Refund Policy. You represent and warrant that your purchases are for personal or household use only, and not for commercial resale or export.

ARTICLE 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in your order confirmation email. Prices displayed on the Site are in euros, inclusive of all taxes (VAT included) for consumers located within the European Union. Unless expressly stated otherwise, prices do not include delivery fees, nor any customs duties or import fees for deliveries outside the European Union, which are indicated or noted prior to final order confirmation.

Prices displayed on our online store may differ from those offered in physical stores or on third-party online platforms. We may offer promotional pricing on our Services from time to time, which may impact prices and are governed by separate terms. In the event of a conflict between promotional terms and these Terms, the promotional terms shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You agree to promptly update your information, including your email address and payment methods, so that we can complete your transactions and contact you as needed. You represent and warrant that you are authorized to use the payment method employed for the purchase.

ARTICLE 5 – SHIPPING, DELIVERY, AND TRANSFER OF RISK

Shipping and delivery terms are detailed in our Shipping Policy, which forms an integral part of these Terms.

Unless a different delivery date or time frame is specified during checkout, delivery will take place no later than thirty (30) days after the conclusion of the order (Article L.216-1 of the French Consumer Code). In the event of non-performance of this obligation, you may cancel the order under the conditions provided in Articles L.216-6 et seq. of the French Consumer Code, after having unsuccessfully instructed us to make delivery within a reasonable additional time frame.

In accordance with Article L.216-4 of the French Consumer Code, the risk of loss or damage to the products is transferred to you at the precise moment when you — or a third party designated by you — take physical possession of them. As an exception, if you entrust delivery to a carrier of your own choice, other than those offered by us, the risks are transferred to you upon handing over the product to that carrier (Article L.216-5 of the French Consumer Code).

We cannot be held liable for delays resulting from a force majeure event within the meaning of Article 1218 of the French Civil Code or from your own fault.

ARTICLE 6 – INTELLECTUAL PROPERTY

Our Services, including, without limitation, all trademarks, trade names, text, displays, images, graphics, product reviews, video, and audio content, as well as their design, selection, and arrangement, are the exclusive property of TokyoSeat (MANMAFOX), its affiliates, or its licensors. They are protected by French intellectual property laws as well as European and international laws relating to patents, copyrights, trademarks, and proprietary rights.

These Terms grant you permission to use the Services for your personal, non-commercial use only. You are not permitted to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on our Services without our prior written consent. Except as expressly provided herein, nothing shall be construed as granting you a license or any other right under any patent, trademark, copyright, or other intellectual property of TokyoSeat, Shopify, or any third party. All rights not expressly granted herein are reserved by TokyoSeat.

The TokyoSeat name, logo, product and service names, designs, and slogans are trademarks of TokyoSeat (MANMAFOX), its affiliates, or its licensors. You may not use them without the prior written permission of TokyoSeat. The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

ARTICLE 7 – OPTIONAL TOOLS

You may be provided with access to third-party tools as part of the Services, which we neither monitor nor have any control or input over. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. It is your responsibility to ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be considered part of the Services and subject to these Terms of Service.

ARTICLE 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to third-party websites provided or operated by third parties (including integrated third-party features). We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites that you choose to access. If you decide to leave the Services to access these third-party materials or sites, you do so at your own risk.

Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

ARTICLE 9 – RELATIONSHIP WITH SHOPIFY

TokyoSeat is powered by Shopify, which allows us to provide the Services to you. However, any purchase made in our store is made directly with TokyoSeat. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and TokyoSeat, including any damage, injury, or loss resulting from products or services purchased. You hereby expressly release Shopify and its affiliates from any claims, damages, and liabilities arising out of or related to your purchase and transaction with TokyoSeat.

ARTICLE 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, available on the Site, and certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information regarding your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than your country of residence, in order to provide you with the Services. Please refer to our Privacy Policy for full details.

ARTICLE 11 – USER FEEDBACK AND REVIEWS

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, non-exclusive license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial purposes.

You represent and warrant that: (i) you own or hold all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentive received in connection with submitting your Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation (1) to maintain any Feedback in confidence; (2) to pay compensation for any Feedback; or (3) to respond to any Feedback.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or in violation of any party's intellectual property or these Terms. In accordance with regulations applicable to online reviews, we indicate whether and how published reviews are verified or moderated.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights, and will not contain defamatory, unlawful, abusive, or obscene material, or any computer virus or malware. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy.

ARTICLE 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or product availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to update information at any time. In the event of an obvious pricing error on an ordered product (e.g., a price that is derisory compared to its real market value), we reserve the right to cancel the order and inform you, with a full refund of any amounts paid.

ARTICLE 13 – PROHIBITED USES

You may access and use the Services for lawful purposes only. You are strictly prohibited from accessing or using the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) in violation of any applicable regulation, rule, or law; (c) to infringe upon or violate the intellectual property rights of TokyoSeat, Shopify, or third parties; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any of our employees or any other person; (e) to submit false or misleading information; (f) to send, knowingly receive, upload, use, or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any unsolicited advertising or promotional material; (h) to impersonate or attempt to impersonate any person or entity; or (i) to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services.

Additionally, you agree not to: (a) upload or transmit viruses or any other malicious code; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) engage in spamming, phishing, pharming, or pretexting through the Services; (e) use any robot, spider, scraper, data collection/extraction tool, automated device, AI tool (including agentic AI), or any other automated or manual process to access the Services; or (f) interfere with, bypass, or circumvent security or access control features. We reserve the right to suspend or terminate your account for violating any prohibited uses under Article 15.

ARTICLE 14 – AGENTS

14.1 This section ("Agent Terms") applies if you use, authorize, enable, or deploy an Agent to access, use, or interact with the Services. An "Agent" refers to any software or service acting autonomously or semi-autonomously on behalf of or under instruction from a person or entity, which may run on a device owned or used by a person without direct human oversight.

14.2 No Agent may access, use, or interact with the Services unless it identifies itself at all times and operates in strict compliance with the conditions set forth in Section 14.4 below. Furthermore, no Agent may access, use, or interact with the Services if we have requested that such Agent refrain from doing so.

14.3 We may restrict, including through technical measures, the capability and manner in which an Agent accesses, uses, and interacts with the Services.

14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request originates from an Agent and disclose the Agent's name by including "Agent/[agent name]" in the user-agent string; (ii) not obscure the fact that access originates from an Agent, including by (a) mimicking human behavior, or (b) bypassing CAPTCHAs or measures designed to distinguish human from machine interaction; (iii) answer truthfully to any query designed to determine whether interactions stem from a human or a computer; and (iv) not circumvent any measure intended to block, restrict, modify, or control Agent access to the Services.

ARTICLE 15 – TERMINATION

We reserve the right to suspend or terminate your access to the Services (or any part thereof) in the event of a breach of these Terms, following prior notice requesting you to remedy the breach where possible, or without notice in the case of a serious or repeated breach. Termination shall not affect orders already completed or your statutory legal warranties. You will remain liable for all amounts due up to and including the date of termination.

The following articles shall survive termination: Intellectual Property, User Feedback and Reviews, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, as well as any other provision whose nature implies survival post-termination.

ARTICLE 16 – DISCLAIMER OF WARRANTIES

Information presented on or through the Services (guides, tips, editorial content) is provided for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of such editorial content, and any reliance you place on it is strictly at your own risk.

To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available", and we do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

This disclaimer does not apply to products you purchase: all our products benefit from the legal warranty of conformity (Articles L.217-3 et seq. of the French Consumer Code) and the legal warranty against hidden defects (Articles 1641 et seq. of the French Civil Code), as described in our Refund Policy. Nothing in these Terms limits or excludes these statutory legal warranties.

ARTICLE 17 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, TokyoSeat (MANMAFOX), its directors, officers, employees, affiliates, agents, contractors, and service providers, as well as Shopify and its affiliates, shall not be liable for indirect damages (such as loss of profits, revenue, savings, or data) arising from your use of the Services.

This limitation does not apply to and shall not be construed as excluding or limiting our liability: (i) for willful misconduct or gross negligence; (ii) for personal injury or death; (iii) under the legal warranties of conformity and against hidden defects; (iv) under defective product liability laws (Articles 1245 et seq. of the French Civil Code); or (v) in any other scenario where applicable law prohibits such exclusion or limitation regarding consumers.

ARTICLE 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless TokyoSeat (MANMAFOX), Shopify, and our affiliates, partners, officers, directors, agents, contractors, licensors, and service providers from any loss, damage, liability, or claim, including reasonable attorneys' fees, made by any third party due to or arising out of (1) your breach of these Terms of Service or the documents incorporated by reference, (2) your violation of any law or the rights of a third party, or (3) your wrongful use of the Services.

ARTICLE 19 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any remaining provisions.

ARTICLE 20 – WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

ARTICLE 21 – ASSIGNMENT

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. Any unauthorized assignment attempt shall be deemed null and void. We may transfer, assign, or delegate these Terms and our rights and obligations to any third party, provided that such assignment does not reduce your statutory guarantees.

ARTICLE 22 – GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with French law, without prejudice to mandatory protective provisions of the consumer's country of habitual residence within the European Union (Article 6 of Regulation (EC) No 593/2008 "Rome I").

In the event of a dispute, French courts shall have jurisdiction. As a consumer, you may bring proceedings before one of the court jurisdictions designated under the French Code of Civil Procedure, or the court for the place where you resided at the time the contract was concluded or where the harmful event occurred (Article R.631-3 of the French Consumer Code).

ARTICLE 23 – CONSUMER MEDIATION

In accordance with Articles L.612-1 et seq. of the French Consumer Code, any consumer has the right to use a consumer mediation service free of charge for the amicable resolution of a dispute with a trader, following an unsuccessful prior written complaint sent to our customer support (support@tokyoseat.fr). Details of the competent consumer mediator will be provided upon written request sent to support@tokyoseat.fr and will be published on this page.

Recourse to mediation is only possible after having first attempted to resolve the dispute directly with our customer service team via a written claim addressed to support@tokyoseat.fr.

ARTICLE 24 – HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 25 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Changes do not apply to orders concluded prior to their entry into force. Your continued use of the Services following the posting of changes constitutes acceptance of those changes.

ARTICLE 26 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at: support@tokyoseat.fr.

MANMAFOX (Trade name: TokyoSeat)

9 rue des Colonnes, 75002 Paris, France

Email: support@tokyoseat.fr

Paris Trade Register 977 737 105 — SAS with a share capital of €500

Intracommunity VAT Number: FR03977737105